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What is Plan Management?

Plan Management is one of the three ways to manage your NDIS funding. Plan Management is when a service provider takes care of the financial side of things for you.

The Plan Manager looks after managing and

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monitoring your budget, paying service provider’s invoices quickly and generating monthly reports to keep track of things.

What does a Plan Manager do?

A Plan Manager helps you maximise your plan and saves you time by dealing with your service providers, managing your budget, paying you invoices, and giving you independent guidance. 

Your Choice of Service Provider

If you are currently NDIS agency managed, you are restricted to using only NDIS registered service providers. 

We give you the choice of any service provider, so you can choose the best care and services for you and your budget


Get the most out of your NDIS budget. We are here to help you manage your spending and make sure you are getting the best possible value.

Don’t risk under or overspending. Our experts are here to support and guide you.

Not really computer savvy, that's ok. 123 Support Services can receive invoices from your service providers, process them through the NDIS portal and pay them directly on your behalf. 

It's fast, easy and best of all, you don't have to do it. 


Had to purchase something you needed but not overly excited to lodge your claim into the NDIS portal. 123 Support Services can lodge your claims for you so you have time for more exciting things. 

If unsure that you can purchase something in particular don't hesitate to ask.


At the end of each month 123 Support Services will send you an easy to read statement with the total funding left on your plan and what has been used to date for each service provider. 

No Out of
Pocket Cost

Plan management fees do not come out of your support budget. They are calculated in addition to your care needs and paid for separately by the NDIS.

This means that there is no out of pocket cost to you.

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Plan Management vs Self-Management

Confused about the difference between Plan Management vs Self Management? Both options provide greater choice and control over your NDIS plan.

Plan Management...

If you choose Plan Management, you get similar benefits to Self Management but you don’t have to do any of the administration for your plan. You can use both registered and non-registered service providers but are bound by the upper price limits in the NDIS price guide. 


Plan Management is free to all NDIS participants, with all fees paid by the NDIS from the “Improved Life Choices” budget. A good Plan Manager provides tools and technology to help you keep on top of your spending.

Plan Managers are NDIS-registered service providers who provide financial administrative services to NDIS participants. 

Your Plan Manager at a minimum will:

  • Keep all your records in case of an audit  

  • Claim from the NDIS on your behalf and pay your service providers 

  • Reimburse any invoices or receipts for services you have paid out of your pocket 

  • Give you updates on your remaining budget amounts 

Plan Management is right for you if you like to be in control of your NDIS funding and choose from a wide range of service providers, but don’t want to worry about keeping records or paying your service providers.

Self Management... 

By choosing to Self-Manage your NDIS funding, you do everything yourself. You are in full control over your supports and all the finances. You can engage any service provider (NDIS registered or non-registered), and you are not bound by the NDIS price limits. However, this does come with a few extra responsibilities that being agency or plan managed doesn’t.  

By Self-Managing you must:

  • Open a separate bank account in the NDIS participant’s name

  • Keep records of all your invoices and receipts for up to five years 

  • Pay your service providers (usually pay out of pocket before submitting NDIS claim) 

  • Claim from the NDIS portal 

  • Manage your remaining budgets


You can access services such as bookkeeping or support coordination out of your core budget to assist you to self-manage. You need to make sure you request extra funds to cover this when you have your planning meeting. 

Self-Management is right for you if you like to be in full control of your NDIS funding and manage all the administrative tasks such as paying your service providers, keeping your records and claiming from the NDIS portal, self-management is a great option for you. 

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